Cookie Policy

This Cookie Policy explains how Winpalace Casino uses cookies and similar technologies to make the site work better for you, improve security, and personalize your experience. It applies to winpalace.com and related services, and it complements our Terms and Conditions. The policy is effective as of July 9, 2026.

Cookies are small text files placed on your device by websites you visit. They store information such as your preferences, login status, and session details. Some cookies last only while you browse and are deleted when you close your browser, while others remain for days or months to remember settings and speed up future visits.

How we use cookies to improve functionality, security, and performance

Cookies support key site functions you rely on every time you play or manage your account. They help us:

• Keep you logged in securely, protect your account from fraud, and detect suspicious activity.
• Remember language, display, and accessibility preferences so you don’t have to reconfigure settings on every visit.
• Support cashier operations and bonus activation flows so deposits, withdrawals, and bonus redemptions work smoothly.
• Power geolocation and state-access checks that make legal play possible in regulated areas.
• Measure site performance and load times so we can prioritize improvements that speed up gameplay and reduce interruptions.

We never use cookies to promise outcomes, or to misrepresent odds. Cookies are a tool to deliver a safer, more usable site, and they work alongside our other security measures.

What types of cookies we use and what they mean for you

We use a mix of cookies. Below is a plain-language guide to each type and the benefits you can expect.

• Essential cookies - These are required for the site to work. They handle login sessions, account security, and the cashier. If you block these, you may not be able to sign in, place bets, make deposits, or claim bonuses.
• Functional cookies - These remember preferences like language, display choices, and saved settings. Turning them off means a less personalized experience and may require you to re-enter preferences each visit.
• Performance and analytics cookies - These collect anonymous data about how you use the site so we can fix errors, improve page load speeds, and tailor updates to player behavior. They do not identify you personally.
• Marketing and advertising cookies - These help serve relevant promotions and measure campaign effectiveness. They may be set by our partners and can be disabled without affecting core site functions, though some offers may be less targeted.

Where we reference bonuses or promotions, please remember that all promotional offers are subject to terms and conditions, including wagering requirements and eligibility rules.

Third parties that may place cookies on our site

We work with third-party service providers to run games, process payments, and analyze performance. These providers may place cookies when you use our site. Common examples include:

• Game providers, such as Real Time Gaming, to optimize game loading and session stability.
• Payment processors and wallet services, such as MasterCard, Visa, Neteller, and PaySafeCard, to support secure transactions.
• Analytics and measurement tools, which may include platforms like Google Analytics, to track anonymous usage statistics.
• Advertising and social platforms that may deliver targeted content across devices.

Third parties control their own cookies and privacy practices. We recommend reviewing any third party’s privacy notice for full details. We do not control these third-party cookies directly, and they are not governed by this policy.

How we obtain and record consent

Where required by law, we present a cookie banner or preference center the first time you visit. You can accept all cookies, reject non-essential cookies, or customize your choices. Continuing to use the site after being presented with a clear cookie notice may be treated as consent in some jurisdictions, but you can change your settings at any time.

If you decline non-essential cookies, we will respect that choice, but some features may be limited. You can withdraw consent at any time by updating your cookie preferences or by clearing or disabling cookies in your browser.

Manage, disable, or delete cookies in your browser

Most browsers let you control cookie settings. Below are short steps for the most common browsers. If you use a different browser, check its support pages.

• Google Chrome - Go to Settings - Privacy and security - Cookies and other site data. You can block third-party cookies, clear cookies, or set site-specific exceptions.
• Mozilla Firefox - Open Settings - Privacy & Security - Cookies and Site Data. You can manage and remove cookies, and set custom cookie rules.
• Apple Safari - On macOS, choose Safari - Settings - Privacy, then manage website data. On iOS, go to Settings - Safari - Privacy & Security.
• Microsoft Edge - Open Settings - Cookies and site permissions - Manage and delete cookies and site data.

Clearing or blocking cookies will log you out, erase saved preferences, and may prevent features like cashier access, bonus activation, and geolocation-based legal play from working. If you rely on mobile apps, check the app’s privacy settings for cookie-like storage options.

How cookie choices can affect site features

Some site features require cookies to operate correctly. Here are a few examples of what may happen if you disable certain cookies:

• Disabling essential cookies - You may be unable to log in, deposit, withdraw, or access secure account areas.
• Disabling functional cookies - Personalized settings and convenience features may be lost.
• Disabling performance cookies - We will have less insight into errors and slowdowns, which can slow improvements.
• Disabling marketing cookies - Promotions may be less relevant, and some bonus tracking may be affected.

We recommend adjusting only non-essential cookies if you want to limit tracking while keeping core functionality intact.

Policy updates and how you’ll be notified

We may update this Cookie Policy from time to time to reflect legal changes, new services, or changes in technology. When we make material changes, we will post the updated policy on this page and update the “effective” date at the top. For significant updates, we may notify logged-in users by email or through on-site messaging.

Questions, requests, or privacy concerns

If you have questions about cookies, want help managing your preferences, or need to make a privacy request, contact us:

• Email - support@winpalace.com
• United States Toll Free - 1-888-835-9940
• United Kingdom Freephone - 080-823-436-19

We take privacy seriously and will respond to requests in line with applicable privacy rules and our internal processes. Please review our Terms and Conditions for additional details related to account rules, promotions, and site use.

Thank you for taking a moment to review how cookies are used at Winpalace Casino. Adjust your settings any time, and if you need assistance, our support team is ready to help.